• 16-Oct-2017 to 31-Dec-2017 (EST)
  • York, SC, USA
  • Full Time

Founded in 1925, MacLean-Fogg is a worldwide enterprise currently operating 40 global manufacturing facilities across 6 continents with annual sales in excess of one billion (USD) and a workforce of over 4,000 people. MacLean-Fogg is a privately held enterprise headquartered in Mundelein, IL USA and is comprised of two primary businesses, MacLean-Fogg Component Solutions and MacLean Power Systems. MacLean-Fogg Component Solutions (MFCS) is a leading manufacturer of fastener components, engineered components, engineered plastics and linkage and suspension components for automotive, heavy truck, and other diverse industries. MacLean Power Systems (MPS) is a leading manufacturer of products for electric utility, telecommunications and civil markets.

PRODUCT SPECIALIST- The objective of this role is to integrate seamless business practices throughout MacLean Power Systems to better serve internal and external customers. The candidate will be responsible for review of specifications, analyzing costs, pricing analysis, submitting quotes and fulfilling customer service requests. Candidate must be a self-motivated team player with strong leadership, interpersonal, verbal and written communication skills. Additionally, a wide degree of creativity and latitude is expected. Candidates will perform a variety of complicated tasks relying on experience and judgment to accomplish goals. 


  • Review customer submitted specifications and offer/develop cost effective product solutions.
  • Analyze customer needs and determine product capabilities and limitations in order to emphasize appropriate product features
  • Design of products based on requirements
  • Interpret competitor designs and offer MacLean alternatives
  • Develop cost estimates from similar existing designs
  • Price product to maximize profit margins within established departmental guidelines
  • Analyze market conditions and craft proposals in order to maximize Company's chance of successful order placement
  • Submit quotations in timely and professional manner
  • Interface with reps and end users; track shipments; resolve delivery issues
  • Handle customer complaints and the Customer Problem report process; work with production control to meet customer requirements
  • Coordinate all business transactions with customer from quotation to delivery.
  • Act as an advocate and representative for the customer inside the MacLean-Fogg organization
  • Coordinate the timely and accurate resolution of customer transactions
  • Proactively assess, clarify, and validate customer needs on an ongoing basis
  • Manage executive escalations where appropriate
  • Investigate and resolve daily and complex customer service issues
  • Work with customer service director, customer service supervisor, sales, marketing and customers during commercialization of new product launches
  • Work closely with production and distribution teams giving direction and prioritization to meet customer's requirements
  • Develop in-depth knowledge of identified customer accounts; know needs and concerns intimately
  • Perform strategic sales presentations/communications
  • Support Continuous Improvement efforts
  • Follow all Safety, Environmental, and Quality policies and guidelines
  • Coordination / program management of ongoing project orders
  • Other duties may be assigned or required for this position


  • BA/BS degree from accredited college/university; technical degree preferred
  • Customer Service background; manufacturing or technical sales
  • Proficient in Microsoft Office
  • CAD experience a plus
  • English is required
  • Able to read and interpret drawings
  • Computer literate with strong spreadsheet and analytical skills
  • Detail-oriented with multi-tasking abilities and strong organizational skills
  • Ability to work with mathematical concepts such as probability and statistical inference in addition to mathematical calculations (add, subtract, multiply and divide in various units of measure)
  • Strong interpersonal skills are necessary for this role. Excellent verbal and written communication skills are mandatory.

EOE- Minority/Female/Disability/Veteran


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